Our store offers a 10-day return policy, which means you have the option to request a return within 10 days after you receive your purchased item. To qualify for a return, your item must be in its original packaging, with tags attached, and in the same condition that you received it - unworn or unused. You must also provide us with the receipt or proof of purchase.
To initiate a return, you may reach out to us at firstname.lastname@example.org.
If your return is approved, we will provide you with a return shipping label and instructions on where and how to send your package. Please note that we do not accept returns for items that were sent back without prior approval.
If you have any questions regarding your return, feel free to reach out to us at the same email address.
In case your order arrives damaged or defective, or you receive the wrong item, please inspect your order upon receipt and contact us immediately. This way, we can assess the issue and make things right for you.
Please note that we do not accept returns for sale items, accessories, or gift cards.
Once we receive and inspect your returned item, we will notify you if your refund has been approved or not. If it is approved, you will be automatically refunded via your original payment method. However, please be aware that it may take some time for your bank or credit card company to process and post the refund.